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If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

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Customer Success Manager - Lucidpress

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Responsibilities

  • Develop an understanding of each customer’s business objectives, craft an expansion strategy, and nurture to success through joint accountability with the client
  • Schedule plan, and conduct end-to-end implementation of Lucidpress through phone calls, product training webinars, technical implementation, and consistent  follow-up
  • Perform periodic business reviews with customers to provide advice, check progress, and manage renewal conversations
  • Measure success potential of each customer, convert clients into Lucidpress champions, and provide advocacy opportunities that facilitate referrals
  • Collect product feedback from clients, conduct user experience interviews and surveys, and partner with cross-functional teams to improve overall customer experience and inform development priorities
  • Recover accounts with limited activity and engage in appropriate nurturing activities
  • Proactively study articles, videos, podcasts or books on customer success, Lucidpress, and target industries to become a subject matter expert
  • Learn to use Lucid’s tools to gather information and solve problems

Requirements

  • Bachelor's degree with strong academic performance (3.5+ GPA)
  • 1-3+ years of experience in a client-facing role, preferably in a customer success, consulting, change management, technical sales, or training capacity
  • Technical aptitude and passion to become a subject matter expert on Lucidpress and related domains
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Outstanding task management skills across a varied responsibilities in a fast-paced startup environment
  • Empathy and a passion for problem solving
  • Bias towards finding solutions vs. shutting down ideas
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

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  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
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Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

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