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Customer Success Manager - Lucidpress

Location: Greater Salt Lake City, Utah

Lucidpress, our second product, is an intuitive brand templating platform that empowers businesses to easily create on-brand marketing materials.
As a Customer Success Manager (CSM), you empower organizations to change business processes and achieve their desired outcomes through product adoption. You are a trusted advisor to a portfolio of clients, developing an intimate understanding of each client’s business objectives and providing both change management and subject matter expertise. We are looking for someone to work closely with various departments to build and share industry-expertise, help us identify new verticals, and drive expansion. This is a career-defining opportunity to join us at a critical moment and have a significant impact.
Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.

Responsibilities

  • Develop an understanding of each customer’s business objectives, craft an expansion strategy, and nurture to success through joint accountability with the client
  • Schedule plan, and conduct end-to-end implementation of Lucidpress through phone calls, product training webinars, technical implementation, and consistent  follow-up
  • Perform periodic business reviews with customers to provide advice, check progress, and manage renewal conversations
  • Measure success potential of each customer, convert clients into Lucidpress champions, and provide advocacy opportunities that facilitate referrals
  • Collect product feedback from clients, conduct user experience interviews and surveys, and partner with cross-functional teams to improve overall customer experience and inform development priorities
  • Recover accounts with limited activity and engage in appropriate nurturing activities
  • Proactively study articles, videos, podcasts or books on customer success, Lucidpress, and target industries to become a subject matter expert
  • Learn to use Lucid’s tools to gather information and solve problems

Requirements

  • Bachelor's degree with strong academic performance (3.5+ GPA)
  • 1-3+ years of experience in a client-facing role, preferably in a customer success, consulting, change management, technical sales, or training capacity
  • Technical aptitude and passion to become a subject matter expert on Lucidpress and related domains
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Outstanding task management skills across a varied responsibilities in a fast-paced startup environment
  • Empathy and a passion for problem solving
  • Bias towards finding solutions vs. shutting down ideas
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

Lucid Diversity

Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone

Zion's National Park

Amsterdam


This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.

Amsterdam

Life at Lucid


Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

Lucid retreat