Join the Team

Develop an understanding of each customer’s business objectives, and a strategy for supporting the customer in achieving those objectives through successful Lucidchart adoption.
Establish a foundation for success with each new account through technical and strategic onboarding processes including account configuration, product and best practices training, end-user awareness campaigns, and other change management activities.
Continually work with accounts to support ongoing successful adoption of Lucidchart.
Serve as the primary interface with customers to manage and resolve any critical situations.
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
Develop relationships with influential users and convert them into Lucidchart champions.
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart.
Build and establish processes to engage a large book of business through 1:many communications efforts.
Leverage technical knowledge of Lucidchart and its partner applications to assist in resolving technical errors and configuration.

Basic Qualifictions

Bachelor's degree with strong academic performance
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
0-4 years of experience, preferably in a client-facing or technical role
Bias towards finding solutions vs. shutting down ideas
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Strong organization and attention to detail

Preferred Qualifications

Technical aptitude and passion to become a subject matter expert on Lucidchart and related domains
Empathy and a passion for problem solving
Ability to thrive in a fast-paced, start-up-type environment

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Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits

Full health benefits with employer HSA contribution
15 days PTO to start + unlimited sick leave
Generous family leave
Stock options + 401(k) match
On-site bouldering wall and gym
Catered lunches and fully stocked kitchen

Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Life in Utah

From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.