Join the Team

If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

Openings at Lucid

Customer Success Manager, Mid-Market

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Responsibilities

  • Develop an understanding of each customer’s business objectives, and a strategy for supporting the customer in achieving those objectives through successful Lucidchart adoption.
  • Establish a foundation for success with each new account through technical and strategic onboarding processes including account configuration, product and best practices training, end-user awareness campaigns, and other change management activities.
  • Continually work with accounts to support ongoing successful adoption of Lucidchart.
  • Serve as the primary interface with customers to manage and resolve any critical situations.
  • Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
  • Develop relationships with influential users and convert them into Lucidchart champions.
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart.
  • Build and establish processes to engage a large book of business through 1:many communications efforts.
  • Leverage technical knowledge of Lucidchart and its partner applications to assist in resolving technical errors and configuration.

Basic Qualifictions

  • Bachelor's degree with strong academic performance
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
  • 0-4  years of experience, preferably in a client-facing or technical role
  • Bias towards finding solutions vs. shutting down ideas
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Strong organization and attention to detail

Preferred Qualifications

  • Technical aptitude and passion to become a subject matter expert on Lucidchart and related domains
  • Empathy and a passion for problem solving
  • Ability to thrive in a fast-paced, start-up-type environment
Apply

We are committed to making Lucid a place where people feel that they belong regardless of their perspectives, backgrounds and experiences, and where they are empowered to do their best work.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits
  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
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Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


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