SMB/ Mid-Market Customer Success Manager, EMEA (UKI) - Lucidchart
Location: Amsterdam
Responsibilities:
- Develop an understanding of each customer’s business objectives, and a strategy for supporting the customer in achieving those objectives through successful Lucidchart adoption
- Establish a foundation for success with each new account through technical and strategic onboarding processes including account configuration, product and best practices training, end-user awareness campaigns, and other change management activities
- Continually work with accounts to support ongoing successful adoption of Lucidchart
- Serve as the primary interface with customers to manage and resolve any critical situations
- Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Develop relationships with influential users and convert them into Lucidchart champions
- Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart
- Build and establish processes to engage a large book of business through 1:many communications efforts
- Leverage technical knowledge of Lucidchart and its partner applications to assist in resolving technical errors and configuration
Requirements:
- Bilingual - Looking for German/English speaking Individuals
- Empathy and a passion for problem solving
- Bachelor's degree with strong academic performance (3.5+ GPA)
- 2-4 years of experience, preferably in a client-facing or technical role
- Technical aptitude and passion to become a subject matter expert on Lucidchart and related domains
- Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
- Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
- Ability to thrive in a fast-paced, start-up-type environment
- Strong organization and attention to detail- Bias towards finding solutions vs. shutting down ideas
- Enthusiasm for Lucid Software’s Core Values
- The will be based out of our Amsterdam, NL office
- This is a full-time role with a competitive benefits package