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If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

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Customer Success Enablement Specialist

Location: Greater Salt Lake City, Utah

Responsibilities

  • Support and train a team of high-performing Customer Success Managers on customer success best practices in both 1:1 and group settings
  • Develop a robust CSM onboarding program, ensuring that each new Customer Success Manager is set up for success from day one
  • Develop playbooks and other resources for CSM use in supporting their customers
  • Support and augment Lucidchart’s Product Education team by partnering on key product initiatives, adapting materials for internal audiences, and other special projects as needed
  • Develop a strong knowledge of Lucidchart and related domains, serving as a resource to, and driving increased product and domain knowledge among Customer Success Managers
  • Collaborate with management to define key metrics and systems to evaluate team member performance.Support the continual development and implementation of scalable customer success processes and best practices

Basic Requirements

  • Experience in customer success, training, consulting or similar client-facing roles, instructional design, or working in a sales or success support or operations role is desirable
  • Track record of successfully leading efforts to improve systems or processes, positively change employee behaviors or champion cultural improvements
  • Passion for customer success, empowering others, and delivering value to customers
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits
  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

Urban Street
Zion's National Park