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If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

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Marketo and Salesforce Administrator

Location: Greater Salt Lake City, Utah

As the Marketo and Salesforce Administrator at Lucid Software, you will be the glue between lead generation and sales execution. You will ensure that the data flows, and that it is consistently represented across all of our internal business systems. You will help design, implement, and maintain process automations to ensure that tedious end-user administration is kept to a minimum.  Additionally, you will be collaborating with internal customers to gather requirements and ensure that our internal systems are designed to support a world-class organization.  
We are looking for extraordinary business systems administrators who have experience building creative solutions that customers love. You will have significant influence on our strategy by helping to define and drive the system architecture. A commitment to teamwork and strong communication skills (to both business and technical partners) are absolute requirements. If you know how to deliver, are deeply technical, and are highly innovative, we want to talk to you.
Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.

Responsibilities

  • Design, implement, and manage business systems to meet our internal customers technology needs
  • Understand and analyze complex business processes and the role that system automation can play in making improvements
  • Create, configure, and monitor live platforms used to upkeep business processes while adhering to system requirements, deadlines, and occasionally national/international law
  • Clearly communicate and articulate, both written and verbally, detailed specifications (e.g., project requirements, requested changes, and testing results) needed in daily interaction
  • Ability to interpret customer needs and translate them into understandable written requirements or action items
  • Demonstrate a strong technical inclination and understand both business and technical language and ideas, with a desire to learn new systems
  • Frequently monitor systems and respond quickly to problems, outages, or other usability concerns

Requirements

  • 3+ years of experience in managing at least one business system such as Marketo, Gainsight, Zendesk, Salesforce, Outreach, etc.
  • Track record of exceptional customer service and desire to support multiple areas of the business
  • Bias towards finding solutions vs. shutting down ideas
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Strong organization and project management skills
  • Desire to continue learning additional systems and platforms

Preferred Qualifications

  • Experience in building out solutions that require coordination across multiple departments
  • Experience with SQL
  • Experience with multiple business system applications such as Marketo, Gainsight, Zendesk, Outreach, etc
  • Reporting tools such as Tableau, Excel, Salesforce reporting
  • Marketing automation systems such as Marketo, Marketing Cloud, Hubspot, Pardot, etc.
  • 1+ year of Salesforce admin experience or Salesforce.com certifications
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

Lucid Diversity

Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone

Zion's National Park

Amsterdam


This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.

Amsterdam

Life at Lucid


Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

Lucid retreat