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If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

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Senior Site Reliability Engineer (SRE)

Location: Greater Salt Lake City, Utah

As part of a fast growing tech company, you will help design, implement, and maintain process automation to help scale Lucid’s internal systems to meet demand and reduce complexity in existing workflows. A commitment to teamwork and strong communication skills are absolute requirements. If you know how to deliver, are deeply technical, and are highly innovative, we want to talk to you.
Our mission is to empower people to see and understand how their business works, so they can innovate faster. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.

Responsibilities

  • Collaborate with a team that provides site reliability engineering for all Lucid products
  • Work with product teams to ensure that new features and services are integrated with Lucid’s standard platforms, CI/CD tools, and operational protocols
  • Work with product engineering teams to develop and utilize automated CD processes to enable rapid SaaS product releases on a global scale
  • Ensure all systems/applications are adequately monitored, with effective logging, metrics, and alerts
  • Work with product engineering and SaaS operations teams to ensure successful product launches and releases from an operational perspective, i.e. no big problems during or after deployment and a good customer experience throughout the launch
  • Work with product teams to identify and implement operational cost reductions and optimizations
  • Define standard process for releasing features, working with monitoring, etc.

Requirements

  • 3+ years of experience administering Linux systems with a strong working knowledge of their underlying components, system statistics, and performance tuning
  • Ability to analyze issues and solve complex problems across large systems
  • Experience with configuration management tools like Chef, Ansible,  or Saltstack
  • Practical knowledge of shell scripting and at least one scripting language such as Perl, Python, or Ruby
  • Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP and Load Balancing
  • Experience with monitoring tools such as Datadog and Splunk
  • Excellent interpersonal, verbal and written communication skills including presentation skills with a high degree of comfort speaking and collaborating with executives, management, developers and peers

Preferred Qualifications

  • BS/MS degree in Computer Science, Information Systems, Computer Engineering or equivalent experience
  • One or more AWS certifications are highly desirable
  • Good understanding of the JVM and how to troubleshoot heap, thread, and other issues
  • Experience in databases & SQL
  • Minimum of 2+ years of experience operating SaaS products in a public cloud environment with high scalability and multi-regional deployments, preferably in AWS
  • Experience with designing and managing large scale customer-facing environments with high availability requirements
  • Strong troubleshooting and analysis skills
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone.

Zion's National Park

Amsterdam


This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.

Amsterdam

Melbourne


As one of the most livable cities in the world, Melbourne is the center of Australia’s growing tech scene. This bustling city is a hub of culture, entertainment, and wildlife. Be sure to keep an eye out for foxes as you take a stroll in Melbourne’s Laneway.

Melbourne

Life at Lucid


Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

Lucid retreat