Join the Team

Work closely with marketing, sales, product, and customer success to manage the end-to-end customer experience of brand management clients
Create and maintain a fine-tuned on-boarding campaign for “tech touch” brand management customers to ensure adoption and engagement with the product
Identify clients at risk of churn and create recovery campaigns that nurture these accounts
Resolve inbound technical questions from brand management clients by providing guidance, identifying solutions, and assisting with technical implementation
Assist all clients with print orders and coordinate setup of new print products
Must become a subject matter expert on Lucidpress and related domains

Examples

Address technical questions from your clients over email, phone, and screen share
Resolve overdue or misplaced print orders on a critical timeline to ensure successful delivery
Conduct interviews and data analysis to better understand the needs of each segment
Create video collateral (eg. explainer videos, product update streams, webinar-style trainings) and written collateral (eg. tip sheets, surveys, help articles) for clients
Learn to use Lucid’s internal tools to gather information and solve problems

Requirements

Bachelor's degree with strong academic performance
1-3+ years of experience in a technical client-facing role, preferably in customer success, instructional design, marketing automation, or technical support.
Empathy, creative and technical aptitude, and a passion for problem-solving
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Outstanding task-management skills across a varied set of responsibilities in a fast paced, startup environment

Apply

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits

Full health benefits with employer HSA contribution
15 days PTO to start + unlimited sick leave
Generous family leave
Stock options + 401(k) match
On-site bouldering wall and gym
Catered lunches and fully stocked kitchen

Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Life in Utah

From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.