Join the Team

If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

Openings at Lucid
All locations
Internships4
Analytics2
Customer Success4
Engineering7
Finance & Accounting1
Marketing7
Operations7
People Operations1
Product1
QA1
Sales12
Sales Operations4
UX4

International Product Support Specialist

Location: Amsterdam

Responsibilities

  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings.
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflow and proactively identifying consumer needs.
  • Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
  • Develop and maintain product expertise and work closely with other support and product team members to resolve user issues.
  • Write compelling, clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
  • Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users’ questions/feedback receive quality, timely answers.
  • Act as a central point of contact for enterprise related customer issues and manages the customer relationship from a technical support perspective with minimal supervision

Minimum Qualifications

  • Must be located in Amsterdam
  • Bachelor's degree with strong academic performance
  • Fluent in English, and native in at least one of the following languages: Spanish, Portuguese, German, French
  • 2+ years of experience in a client-facing role, preferably in a customer support or consulting capacity
  • Excellent written and verbal communication skills, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Excellent interpersonal communication skills to work successfully with customers and internally in ambiguous situations
  • Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on Lucidchart and related domains
  • Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities in a fast-paced environment with evolving priorities.
  • Excellent project manager and self-starter, with the ability to work independently across multiple concurrent initiatives with a proven record of driving results.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
  • Enthusiasm for Lucid Software’s Core Values of Innovation, Passion & Excellence, Empowerment & Initiative, and Teamwork over ego
  • Strong empathy for customers and an inherent desire to solve problems creatively
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also wantLucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits
  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
    Slideshow Image
    Slideshow Image
    Slideshow Image
    Slideshow Image
    Slideshow Image
    Slideshow Image

Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

Urban Street
Zion's National Park