Join the Team

If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

Openings at Lucid

Head of Mid-Market Customer Success

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Responsibilties

  • Train and mentor a team of high-performing Customer Success Managers tasked with helping customers maximize the value gained through adoption of Lucid products
  • Develop a strong knowledge of Lucidchart and related domains, serving as a resource to and driving increased product and domain knowledge amongst direct reports
  • Provide escalated and back-up coverage on accounts as needed
  • Assist CSMs in identifying, and improving the health of, at-risk accounts
  • Manage team capacity, forecasting and resource allocation
  • Attract high potential individual contributors into team and provide rapid and effective onboarding process for new team members
  • Provide change management expertise, in support of our goal of pushing our customers to achieve more through adoption of Lucidchart and associated best practices
  • Evaluate team member performance and provide direct and actionable feedback
  • Work with cross-functional teams to address customer concerns, improve our product offerings, and enhance the overall customer experience
  • Track and communicate team impact and results to key stakeholders and act as an advocate for the team throughout Lucid Software
  • Assist in the continual development and implementation of scalable CS processes and best practices

Qualifications

  • 6+ years of experience in customer success, consulting or similar client-facing roles, and 2+ years of experience leading a high-performing team
  • Track record of successfully leading change management efforts
  • Strong empathy for customers, an inherent desire to solve problems, and passion for revenue and growth
  • Experience developing efficient and impactful customer success programs
  • Bachelor's degree with strong academic performance (3.5+ GPA); graduate degree a plus
  • Technical aptitude and passion for becoming a subject matter expert on Lucidchart and related domains; existing subject matter and product expertise preferred
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
  • Ability to thrive in a fast-paced, start-up environment
  • Bias towards finding solutions vs. shutting down ideas
  • Enthusiasm for Lucid Software’s Core Values of Innovation, Passion & Excellence, Empowerment & Initiative, and Teamwork over ego
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

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  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
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Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

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Zion's National Park