Join the Team

If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

Openings at Lucid

Customer Operations Intern

Lucid Software’s Customer Operations team helps the 12 million users who rely on Lucidchart and Lucidpress understand how to use our products, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.

Responsibilities

  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings.
  • Manage technical issues by investigating and solving problems, advancing user issues, managing issue workflow and dedicatedly identifying consumer needs.
  • Collaborate with Engineering, Product Management, and peers on specific user-impacting issues and bugs.
  • Develop and maintain product expertise and work closely with support and product team members to resolve user issues.
  • Write compelling, clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
  • Represent Lucid by growing and running a Lucid product community, building positive relationships with users to resolve issues, and driving community strategies to ensure forum health and users’ questions/feedback receive quality, timely answers.

Basic Qualifications

  • Knowledge of Lucid technology, the Internet and social media.
  • Strong people skills to build relationships with our current and potential users.
  • Ability to translate complex technical ideas into simple, easy to understand content.
  • The ability to work independently, cross-functionally, and on multiple initiatives at the same time with a demonstrable record of driving results.
  • Excellent analytical skills, sound business judgment, strategic and analytical capabilities in a dynamic environment with evolving priorities.
  • Excellent project manager and self-starter, with the ability to work across multiple concurrent initiatives.

Preferred Qualifications

  • Experience working in technology, education, support operations, and/or consulting.
  • Experience in basic HTML, CSS, Javascript and CMS skills.
  • A solid understanding of user experience principles, and using rich media and social media for user-focused communications.
  • Technical aptitude and troubleshooting skills to identify and effectively advance product bugs

Apply

We are committed to making Lucid a place where people feel that they belong regardless of their perspectives, backgrounds and experiences, and where they are empowered to do their best work.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits
  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
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Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

Urban Street
Zion's National Park