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Senior Analyst Reseller Operations

Location: Greater Salt Lake City, Utah

Lucid is growing rapidly and seeking a Senior Analyst of Reseller Operations to support our rapidly growing sales organization. We are looking for someone that will come in and immediately make an impact by helping us build scalability and additional automation in our current processes. This person should be able to demonstrate the ability to drive process enhancements and provide the appropriate training to the sales floor department. This highly visible role works closely with Sales, Legal, Accounting/Finance, and the broader Revenue Operations team to ensure we have a seamless and efficient reseller process.
Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.


  • Identify, contract, onboard, enable, and manage relationships with all Lucid reseller partners
  • Build out a standardized, scalable processes for both reseller and broader order processing
  • Work closely with multiple partners and teams to define and document order management and reseller process workflows, ensuring proper implementation and optimal end-customer experience
  • Ensure policies are well documented and adhered to for reseller quoting, opportunity registration, lead/opportunity assignment, and other reseller related rules
  • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
  • Provide transparency to leadership into reseller and deal structuring behavior via reporting
  • Maintain data integrity within all account records in and other systems as it pertains to resellers
  • Build and administer deal structuring training for the broader sales department. This includes creating sales collateral
  • Serve as a member of the Revenue Operations leadership team in helping drive overall revenue strategy at Lucid


  • Bachelor's Degree
  • 2+ years’ sales support experience in the technology industry focused on process improvement and automation
  • Familiarity with common reseller structures and tools used to manage reseller relationships at scale (e.g. CRM, PRM, etc.)
  • Innovative problem-solving skills - dissect and determine root causes of problems, and implement solutions
  • Juggling multiple priorities, enjoying a fast pace environment during month end or quarter end on high volume and complex deals
  • Strong interpersonal, verbal, and written communication skills

Preferred Qualifications:

  • Prior experience working in a SaaS company
  • experience preferred
  • Working knowledge and hands-on experience with Tableau

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.


If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

Lucid Diversity


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone

Zion's National Park


This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.


Life at Lucid

Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

Lucid retreat