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Product Trainer

Location: Greater Salt Lake City, Utah

As a Product Trainer, you will help users get maximum value from Lucidchart by delivering technical training in a variety of ways including customer onsites, regional workshops, and webinars. Successful candidates will have excellent presentation skills, be comfortable working with technical audiences, and be passionate about developing a deep understanding of Lucidchart and the world of diagramming.
Our mission is to empower people to see and understand how their business works, so they can innovate faster. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.

Responsibilities:

  • ~75% Training: 
  • Deliver live workshops, webinars, and demos focused on Lucidchart’s ability to solve visual documentation and communications challenges. (Travel ~50%)
  • Conduct discovery with customers before and during training engagements in order to best align the experience with desired outcomes.
  • Gather and provide ongoing feedback on the reception and results of instructor-led training efforts.
  • ~15% Content Creation and Instructional Design: 
  • Assist in the instructional design, development, and maintenance of education materials for Lucidchart including live training/workshop curriculum, video tutorials, self-paced digital training programs, and on-demand material.
  • Test and deliver feedback on new training materials including instructor-led workshops, webinar curriculum, self-paced tutorials, and interactive templates.
  • ~10% Administrative/Other: 
  • Maintain an expert-level understanding of Lucidchart’s value, features, and functionality.
  • Participate in setting quarterly goals, assessing current and future needs, developing strategic initiatives, and driving the success of Lucidchart’s education program. 
  • Serve as a Subject Matter Expert for Lucidchart products and business diagramming, both internally and externally.
  • Document and convey product feedback to Product team.
  • Perform required tasks to support revenue recognition of training efforts.

Requirements:

  • 2+ years experience in training or education. 
  • Demonstrated ability to conduct engaging and cogent trainings to audiences of all sizes and demographics both in person and virtually.
  • Ability to quickly master Lucidchart (and other technical products) and effectively present information and answer technically complex questions in terms that can be easily comprehended.
  • Excellent verbal, writing, grammatical, time management, and organizational skills.
  • Attention to detail in following up on customer requests, communicating with customers and co-workers, and monitoring training performance and outcomes.
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At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

Lucid Diversity

Utah

From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone

Zion's National Park

Amsterdam

This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.

Amsterdam

Life at Lucid

Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

Lucid retreat