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Implementation Manager, Lucidpress

Location: Greater Salt Lake City, Utah

We are seeking a motivated Implementation Manager for Lucidpress. This is a full-time position on the Lucidpress Customer Success Team and will be based out of the South Jordan, Utah office. 
This role will work closely with Customer Success Managers, the support team, the sales team, and customers to enhance the onboarding and implementation experience.
Lucidpress has experienced over 125% growth in sales in our assisted business in the last year alone. As an Implementation Manager, you’ll play a critical role in the next phase of our growth by owning the implementation experience across multiple segments and implementing creative changes that drive Time to First Value (TTFV).
Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.

Responsibilities

  • Manage the technical implementations of new customers. You’ll work directly with each new customer to understand technical requirements, manage timelines, and encourage effective business process change. You will be their expert and point of contact from post-sale introductions through deployment.
  • Collaborate with Customer Success Managers to plan and deliver monthly public webinars for current and potential B2B customers on technical topics and best practices.
  • Completely manage the InDesign import process for new customers. You’ll work directly with the Customer Success Managers to build customer expertise by importing files for customers and training graphic designers from universities and businesses—many of which are top organizations in their industry.
  • Design and maintain content to educate Lucidpress users on new and existing features. You will develop tutorial activities, write clear instructions, and organize articles to improve the overall user experience. You may also design email campaigns, videos, and other creative pieces. An eye for design and instruction is essential.
  • Communicate regularly with the product, sales, and marketing teams to improve the implementation experience, develop key features, and better prepare customers for success.

Required Qualifications

  • Organized: You can manage multiple projects with ease. 
  • Communicator: You can communicate effectively both in writing and verbally.
  • Writing: You are well versed in grammar, editing, and explaining difficult subjects. 
  • Creative: You know the basic principles of design. Bonus if you know the Adobe Suite such as Photoshop, Illustrator, and InDesign.
  • Initiative: Not only do you take ownership, but you recognize areas that can be improved and take the steps to make it happen. 
  • Flexible: You feel comfortable in a flexible environment (we’re growing quickly).
  • BA or BS with a focus on communications, marketing, advertising, and/or teaching.
  • 1-3 years in a technical implementation, training, consulting, or project management role. Prior experience in a Software as a Service (SaaS) startup or mid-sized company is preferred.
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At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

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Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone

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This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.

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Life at Lucid


Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

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