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Sales Enablement Manager, Lucidchart

Location: Greater Salt Lake City, Utah

As Lucidchart is poised to continue incredible growth into 2020, Sales Enablement is tasked with ensuring the sales productivity and customer care of our growing salesforce and Customer Success Teams and ensure we are continually improving and that every new customer facing Lucidite is set up for success from day 1.  
To achieve this aim, the team is involved in all aspects of sales strategy, enablement, research, training, onboarding, and performance analysis and improvement. The success or failure of this team - and this role- is measured in millions of dollars meaning it is highly valued by and visible to both the executive team and the board of directors.
To accomplish our incredibly aggressive goals for 2019 and beyond, the team needs to add a dynamic Sales Training & Enablement leader.
This role will focus on coaching and training in both 1:1 and group settings. This candidate should have a strong grasp and understanding of the entire sales lifecycle, but additionally be an experienced expert in closing interactions and negotiation activities and strategies.   You will be working specifically with our Account Executive teams in all segments, focused on up-leveling our sales teams ability to work large deals and navigate increasingly complex deal cycles to ensure that each of them is empowered to succeed. Additionally this candidate must be an aggressive and effective collaborator as they act as a liaison between sales and many other internal organizations to obtain and disseminate knowledge.
A Day in the Life
For those passionate about sales, strategy, training, sales process, automation and performance management this role is perfect. A day in the life is rarely the same, moving from training new hires to diving deep into process optimization to assessing performance gaps and developing custom remedies to ensure everyone in a sales role at Lucid is successful. Taking the role to the next level includes influencing the global sales motions of one of the most reputable sales forces in the world and definitively increasing global sales productivity and dramatically increasing new hire time to value. You will be responsible for training, matching and measuring certification to KPIs and ensure correlation to improvement, and developing custom content for most common deficiencies. You will also work with Content team to: keep all live training content up to date, keep LMS training up to date and coordinated with live training changes, administration of certification process to current employees, work with leadership to ensure appropriate levels of certification, ensure continued improvement existing rep certification, and determine exempt status for certifications Your primary goals are: 1) increasing sales productivity, 2) Reducing time to value of all new Sales Reps, 3) maintain exceptional NPS from trainees and managers.

Expectations for Success

  • Work with a cross-functional team to develop sales training assets, tailored to meet the needs of different regions and segments
  • Manage Learning Management System, ensuring training is up-to-date and coordinated with live trainings
  • Manage content library including curating, creating, and modifying existing and/or new content as needed
  • Coordinate activities associated with the Sales and Success training program including managing onboarding for new hires and 30-60-90 plans
  • Facilitate ad hoc and recurring training for Sales and Success leadership and other departments
  • Liaise between Go To Market teams, Product and other departments to coordinate training activities 
  • Track and report on completion of training and enablement milestones

Basic Requirements

  • Proven track record of exceptional project management skills and getting things done
  • Ability to work independently in a fast-paced environment
  • Strong communication, presentation, and facilitation skills
  • Ability to influence others
  • Creative thinking and ability to innovate
  • Demonstrated ability to develop, deliver and evaluate sales training programs utilizing skills in instructional design

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.


If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone.

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Life at Lucid

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