- Investigate and process customer requests for cancellation and refund requests
- Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
- Research accounts in which payment has posted and customer disputes activity
- Communicate and follow up effectively with customers in a clear and timely manner
- Familiarity with Lucidchart
- Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities in a fast-paced environment with evolving priorities.
- Excellent project manager and self-starter, with the ability to work independently across multiple concurrent initiatives
- Thrives in a fast-paced, startup-type environment