Join the Team

If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

Openings at Lucid
All locations

Customer Success Billing and Recovery Specialist Intern

Location: Greater Salt Lake City, Utah


  • Revenue retention: Own and execute on the retention processes that support Lucid’s largest accounts. This individual will coordinate retention efforts with sales representatives and CSMs and engage directly with customers to retain Lucid’s ARR.
  • Process building: Build and improve billing and retention processes to maximize the customer experience while ensuring internal efficiency
  • Performance auditing: Perform analysis on key retention metrics and logo performance to recommend process improvements
  • Win/loss analysis: This individual will own reports and data that feed into board of director presentations and will regularly report to executives on the retention status of high-value accounts.


  • Extreme owner: High level of ownership over the process and purpose 
  • Motivated: Independent, highly motivated, and has the ability to thrive in a fast-paced, startup environment
  • Communicator: Effective written and verbal communication skills to make compelling, data-driven, recommendations for change
  • Problem-solver: Highly effective problem solving skills, a bias towards finding solutions vs. shutting down ideas
  • Working proficiency in Excel and Powerpoint
  • Must be available to work at company headquarters
  • Must be able to commit to 25 hours/week with flexibility

Preferred Qualifications

  • Proficiency in Tableau
  • Prior experience working in an operations role
  • Experience using

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.


If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah

From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

Urban Street
Zion's National Park