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If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

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Customer Marketing Specialist

Location: Greater Salt Lake City, Utah

Responsibilities

  • Develop and implement customer lifecycle campaigns using marketing automation software and drive incremental improvement through testing and optimization.
  • Work with other marketing teams to help build a unified customer outreach motion to avoid over-saturating our power users.
  • Help marketing and product education reach more users and more effectively educate them.
  • Support our Lucidchart Connect events communication needs and help develop and optimize a strategy that will allow us to scale more quickly.
  • Create content for account management and customer success teams to ensure customers are successful.

Requirements

  • Strong interpersonal skills, facilitating effective customer relationships and cross-functional teamwork
  • Creative and effective marketing and communication skills
  • Strong analytical skills applicable to determining marketing effectiveness and ROI of customer engagement efforts
  • Ability to think strategically
  • Strong focus on details and organization
  • Bachelor’s degree related to marketing and/or 0-2 years of marketing related experience.
  • Familiarity with HTML and CSS
  • Demonstrable ability to analyze data and utilize spreadsheet software
  • Experience creating and executing marketing campaigns and programs that drive customer engagement is a plus
  • Technical knowledge of the latest marketing automation & CRM tools is a plus
  • Experience in email coding and testing is a plus
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also wantLucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits
  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
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Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

Urban Street
Zion's National Park