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If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

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Director of Revenue Operations

Location: Greater Salt Lake City, Utah

At Lucid, we are creating the essential visual productivity platform that helps anyone understand and share ideas, information, and processes with clarity. We are looking for an individual to manage the overall strategy, execution, and transactional management of Lucid’s revenue operations. This individual will be critical as we continue to scale  by supporting our revenue teams in Deal Structuring, Deal Management, Order Management, Renewals, and Reseller Operations. This individual will work closely with Legal, Finance and other operational teams to drive ongoing change management, automation, and process improvements to drive efficiency improvements. 
This role will report to the Senior Director of Revenue Operations, and will work closely with our COO, SVP of sales, and SVP of finance, and sales leadership, leading the change required to support our business objectives and managing our day to day operations.
Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.

Responsibilities:

  • Directly involved / leading the most complex deal structuring transactions with our sales leaders, by providing advisory and support
  • Lead daily quote approval process, non-standard deal requirements and deal review cycle
  • Drive ongoing pricing and deal structures for existing products as well as a growing portfolio of new products / add-ons
  • Develop comprehensive KPIs to track the team’s success
  • Build and scale a new reseller operations and renewals programs at Lucid in conjunction with cross-functional teams 

Requirements:

  • Expertise in deal structuring, deal management, order operations, and pricing
  • Experience in systems change management, and running / scaling a deal desk and order management teams worldwide 
  • Experience working in salesforce and a systematic quoting tool (e.g. CPQ) 
  • Proven experience managing teams, leading a deal desk, and managing the change process with other functions
  • Deep understanding around the core requirements for deal structuring, pricing, revenue recognition, and contract. Proven experience in managing tight relationships across RevRec, FP&A and Legal/Contracts, to drive transactions, and change
  • Ability to partner with field leaders, with respective account teams, on transactions, but also understanding their needs, and driving change to achieve improvements in deal flow, and other areas of Commercial Operations

Preferred Qualifications:

  • Experience in a similar position in a SaaS or Cloud organization
  • Experience implementing a new quoting system
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At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone.

Zion's National Park

Amsterdam


This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.

Amsterdam

Melbourne


As one of the most livable cities in the world, Melbourne is the center of Australia’s growing tech scene. This bustling city is a hub of culture, entertainment, and wildlife. Be sure to keep an eye out for foxes as you take a stroll in Melbourne’s Laneway.

Melbourne

Life at Lucid


Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

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