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Strategy and Analytics Manager

Location: Greater Salt Lake City, Utah

In today’s tech environment, strategic thinking must be paired with strong analytical skills. As a Manager on Lucid’s Strategy & Analytics team, you will help answer critical business questions and find insights that drive decision-making. This role requires a unique blend of skills - outstanding strategic thinking, superb technical ability, a passion for problem-solving, and excellent leadership and communication. 
The Strategy & Analytics teams supports diverse groups across the business, including Marketing, Sales Operations, Customer Success, Product, and Business Development. Some of our team’s past projects include creating a health score to identify at-risk accounts, identifying opportunities to accelerate product adoption at enterprise companies, formulating a strategy for web and mobile users, finding ways to increase collaboration and virality of the product, devising and implementing a “North Star” metric that represents users getting core value from our product, building a dashboard to allow sales reps to target high-potential accounts, and calculating the lifetime value of users to inform AB test and advertising ROI. 
In this specific role, you will work with our Lucidchart Product organization, managing a team of analysts that supports this group. Lucidchart is a leading web-based visual productivity application with over 25 million users. Users love our product (high NPS) and use it to do everything from org charts, technical architecture diagrams, and process flows to simple virtual whiteboards. With such a feature-rich product and a large user base, leveraging data to know, understand, and delight our users is crucial. As a result, you will have the opportunity to make a significant impact in this role. 
Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.

Responsibilities

  • Manage a team of analysts that supports the Product organization
  • Coordinate with senior product leadership to align on priorities, share recommendations, and execute on key initiatives
  • Act as a thought partner with Product and UX by being the quantitative expert on our users
  • Work with product teams to design and implement event tracking
  • Collaborate with product managers to set and monitor key metrics
  • Help product teams design and analyze AB tests
  • Analyze product adoption and engagement to uncover insights and generate ideas for further growth
  • Explore strategic questions to inform product roadmap
  • Drive adoption of analytics tools and best practices

Requirements

  • Bachelor's degree, ideally in a technical or quantitative field
  • 3+ years of data analysis experience
  • Strong SQL proficiency and ability to work with data at scale (tables with millions of records)
  • Understanding of statistics and hypothesis testing
  • Strong leadership and communication skills
  • Able to think strategically and tackle open-ended problems
  • Detail-oriented, organized, and a good team player

Preferred Qualifications

  • Master’s degree in a technical or quantitative field
  • Experience in management consulting or product management
  • Experience with modern data warehousing and data visualization tools  
  • Passion for problem-solving - If you’ve ever been so absorbed in a problem that your mind couldn’t rest until you figured it out, you’ll be in good company.
  • Willing to help and be helped - Our impact comes only through helping others make better decisions using data. We recognize that we’re stronger together - there’s no shame in asking for help, we’re not afraid to say “I don’t know”, and we actively seek feedback.
  • Desire to learn - You’ll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques.
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At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.

Lucid Diversity

Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone

Zion's National Park

Amsterdam


This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.

Amsterdam

Life at Lucid


Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

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