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If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

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Strategy and Analytics Manager - Sales/CS

Location: Greater Salt Lake City, Utah

In today’s tech environment, strategic thinking must be paired with strong analytical skills. As a Manager on Lucid’s Strategy & Analytics team, you will help answer critical business questions and find insights that drive decision-making. This role requires a unique blend of skills - outstanding strategic thinking, superb technical ability, a passion for problem-solving, and excellent leadership and communication. 
The Strategy & Analytics team supports diverse groups across the business, including Marketing, Sales Operations, Customer Success, Product, and Business Development. Some of our team’s past projects include creating a health score to identify at-risk accounts, identifying opportunities to accelerate product adoption at enterprise companies, formulating a strategy for web and mobile users, finding ways to increase collaboration and virality of the product, devising and implementing a “North Star” metric that represents users getting core value from our product, building a dashboard to allow sales reps to target high-potential accounts, and calculating the lifetime value of users to inform AB test and advertising ROI. 
In this specific role, you will work with our Lucidchart Sales and Customer Success organizations, managing a team of analysts that supports those groups. Lucidchart is a leading web-based visual productivity application with over 25 million users. Users love our product (high NPS) and use it to do everything from org charts, technical architecture diagrams, and process flows to simple virtual whiteboards. As Lucidchart becomes a standard enterprise solution in countries all around the world, our Sales and Customer Success team are in turn scaling in their size and the maturity of their operations. Given the rapid change and the need for data to make strategic decisions, improve systems, and enable these teams, you will make a significant impact in this role. 
Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4) teamwork over ego.


  • Manage a team of analysts that supports the Sales and Customer Success organizations
  • Act as a thought partner with the VP of Sales, the VP of Customer Success, and the Director of Revenue Operations to drive key initiatives and create new tools to make those teams more effective
  • Coordinate with system admins and data engineers by being the qualitative expert on our account and user data
  • Collaborate with Sales and Customer Success management to monitor key operational and performance metrics
  • Explore strategic questions and analyze performance data to inform territory, headcount, and selling strategy needs
  • Drive adoption of analytics tools and best practices


  • Bachelor's degree, ideally in a technical or quantitative field
  • 3+ years of data analysis experience
  • Strong SQL proficiency and ability to work with data at scale (tables with millions of records)
  • Understanding of statistics and hypothesis testing
  • Strong leadership and communication skills
  • Able to think strategically and tackle open-ended problems
  • Detail-oriented, organized, and a good team player

Preferred Qualifications

  • Master’s degree in a technical or quantitative field
  • Experience in management consulting or product management
  • Experience with modern data warehousing and data visualization tools  
  • Passion for problem-solving - If you’ve ever been so absorbed in a problem that your mind couldn’t rest until you figured it out, you’ll be in good company.
  • Willing to help and be helped - Our impact comes only through helping others make better decisions using data. We recognize that we’re stronger together - there’s no shame in asking for help, we’re not afraid to say “I don’t know”, and we actively seek feedback.
  • Desire to learn - You’ll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques.

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.


If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Equity + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
  • Community volunteer activities

Bring your whole self to work

At Lucid, we welcome diversity and are committed to creating an environment where everyone feels respected and valued. We know that when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger. We’re always looking for ways to make sure our employees are comfortable bringing their whole selves to work—including sponsoring initiatives like Utah Women in Sales, Salt Lake City PRIDE, Women Tech Council and Utah Polynesian Professionals.


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and bustling city life, Utah has a little something for everyone.

Zion's National Park


This beautiful, historic city is home to Europe’s fastest growing tech scene, the Silicon Canals. Whether you're cycling to work or stopping by Rembrandt’s home, Amsterdam is considered to be the most livable city in Europe.



As one of the most livable cities in the world, Melbourne is the center of Australia’s growing tech scene. This bustling city is a hub of culture, entertainment, and wildlife. Be sure to keep an eye out for foxes as you take a stroll in Melbourne’s Laneway.


Life at Lucid

Being an employee at Lucid is far more than just a job. It’s growing your career, building lasting relationships with colleagues, and giving back to the community.

Lucid retreat