Join the Team

If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

Openings at Lucid

Support Systems Analyst

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Responsibilities

  • Collaborate with different teams across Lucid to come up with creative solutions to complex problems in order to streamline inter-department information flow and decision making
  • Fundamentally understand and help administer the Product Support experience at Lucid, primarily executing through Zendesk support software and supported integrations
  • Be the go-to point of contact for all operational support processes
  • Build reports on data acquired from these processes

Basic Qualifications

  • Bachelor’s degree or equivalent practical experience, preferably in a technical field with 3.5 cumulative GPA or higher
  • Attention to detail, strong organizational skills, and a good team player
  • Knowledge of Lucid’s technology, web-based apps, and social media
  • Ability to translate complex technical ideas into simple, easy to understand content
  • The ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
  • Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities in a fast-paced environment with evolving priorities
  • Excellent project manager and self-starter, with the ability to work independently across multiple concurrent initiatives
  • Bias towards finding solutions vs. shutting down ideas

Preferred Qualifications

  • Experience working in technology, education, support operations, and/or consulting.
  • Experience in basic HTML, CSS, Javascript, SQL and R
  • Experience with Tableau, CMS or other analytical tools
  • Familiarity with Zendesk support software
Apply

At Lucid Software our core values aren't just a pretty inspirational wall hanging. These principles work hard, just like we do. Lucidites use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the many things that makes Lucid Software the best company to work for. Check out our Life at Lucid page and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace that has signed the Parity Pledge and strives to be a place where every Lucidite feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

View all benefits
  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
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Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

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Zion's National Park