Join the Team

If you're looking for a company that values teamwork, initiative, and innovation, the choice is clear—you belong at Lucid.

Openings at Lucid

Product Support Specialist

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Responsibilites

  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings.
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflow and proactively identifying consumer needs.
  • Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
  • Develop and maintain product expertise and work closely with other support and product team members to resolve user issues.
  • Write compelling, clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
  • Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users’ questions/feedback receive quality, timely answers.

Basic Qualifications

  • Bachelor's degree or equivalent practical experience.
  • Knowledge of Lucid technology, the Internet and social media.
  • Strong people skills to build relationships with our current and potential users.
  • Ability to translate complex technical ideas into simple, easy to understand content.
  • The ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
  • Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities in a fast-paced environment with evolving priorities.
  • Excellent project manager and self-starter, with the ability to work independently across multiple concurrent initiatives
  • Detail-oriented, organized and a good team player.  
  • Bias towards finding solutions vs. shutting down ideas.

Preferred Qualifications

  • Experience working in technology, education, support operations, and/or consulting.
  • Experience in basic HTML, CSS, Javascript and CMS skills.
  • A strong understanding of user experience principles, and using rich media and social media for user-focused communications.
  • Technical aptitude and troubleshooting skills to identify and effectively escalate product bugs.
Apply

We are committed to making Lucid a place where people feel that they belong regardless of their perspectives, backgrounds and experiences, and where they are empowered to do their best work.

Benefits

If you're going to work for us, we also want Lucid to work for you. See the outstanding benefits you'll receive when you become part of the team.

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  • Full health benefits with employer HSA contribution
  • 15 days PTO to start + unlimited sick leave
  • Generous family leave
  • Stock options + 401(k) match
  • On-site bouldering wall and gym
  • Catered lunches and fully stocked kitchen
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Diversity and Inclusion

At Lucid, we value diversity and are committed to creating an environment where everyone feels equally respected and valued. When you come to work, we want you to be you. Why? Because when our employees bring to the table the qualities that make them unique—different backgrounds, personalities, and perspectives—we are stronger.

Lucid Diversity

Life in Utah


From five national parks and the largest ski resort in the country to the thriving Silicon Slopes scene and unique urban environment, Utah has a little something for everyone.

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Zion's National Park