Let's Show the Tech World What Can Be Done on the Web

Pay and Perks

Competitve pay plus stock options
Health benefits
401(k) with company match
Get the startup experience at a profitable company
Pick your own OS
Ping pong and foosball
Yearly company retreats
Free pizza, rooftop BBQs, and a well-stocked kitchen

Job Listings

Talent and ability to learn are more important than years of experience.

Sales & Marketing

  • Marketing Specialist

    Marketing Specialist

    Are you passionate about results-driven marketing? We’re searching for a talented individual to join our content team. You should be an independent worker with strong writing skills and an aptitude for the technical side of marketing. Experience with HTML, CSS, and Drupal is recommended, but not required. Most important is your ability to think strategically and implement intelligent, well-researched solutions.

    No minimum experience required—this is a great way to get involved in one of Utah's fastest-growing tech companies.

    Responsibilities:

    • Develop a deep understanding of Lucid's products and customers in order to effectively understand how to attract and retain new customers
    • Identify high-potential organic growth opportunities via keyword research, competitor research, and market analysis
    • Create compelling and optimized content for new landing pages
    • Analyze results of campaigns and develop actionable recommendations

    Requirements:

    • Strong quantitative ability, an analytic mindset, and a focus on results
    • High degree of initiative with ability to anticipate needs, make recommendations, and take appropriate action
    • Willingness and ability to learn new things quickly
    • Excellent attention to detail and accuracy
    • Bachelor's degree with strong academic performance (3.5+ GPA)

    Apply Now
  • Sales Development Rep

    Sales Development Rep

    We are a rapidly growing tech startup looking for Sales Development Reps to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth. We are now looking for smart, energetic, passionate, organized and competitive individuals to join the sales team and accelerate the growth of the company. Do you love technology? Do you enjoy working in a team environment? Do you know how to hustle? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Responsibilities:

    • Become an expert in the features, benefits and application of Lucid Software’s products
    • Provide proactive support to customers and prospects
    • Excellent follow up with prospects
    • Maintain accurate and up-to-date records
    • Achieve sales quotas by qualifying top leads
    • Conduct needs assessment calls with specific prospects
    • Schedule online product demonstrations
    • Strong writing skills and excellent phone manner
    • Confidence and interest in problem solving
    • A passion for exceeding expectations
    • Gather and communicate market intelligence to the company

    Requirements:

    • High energy and track record of excellence
    • Previous successful sales experience OR a strong interest in a selling role
    • Independent, highly motivated, and success driven approach to activities
    • Ability to manage multiple projects and meet deadlines
    • Highly effective problem solving skills and outstanding written and verbal communication skills
    • Passion for working with emerging technologies and an ability to understand new technical concepts
    • Excellent work ethic; this job requires flexibility to meet customer expectations
    • Motivated by closing business and the creation of large commission checks
    • BS/BA degree

    Apply Now
  • Accounting

  • Senior Accountant

    Senior Accountant

    With more than five million users between our two products - Lucidchart and Lucidpress – we are looking to find a Senior Accountant to join our team and grow with us. We are looking for a high performing individual that has a strong ability to multi-task and take responsibility for all financial and accounting related items. A successful Senior Accountant will be organized with the various day-to-day responsibilities as well take responsibility for the various tax, audit, and other general accounting deadlines. Additionally, this role will require someone that is a strong communicator and has had experience leading teams.

    Responsibilities:

      Responsible for month-end close of financials, including:

    • Conversion of cash to accrual accounting
    • Prepare month-end reports for management
    • Prepare reports for select investors on a monthly and quarterly basis, as well as Board meetings
    • Capable of tracking financial metrics that will help provide snapshots of the Company to include in these reports

    • Daily cash management, including:

    • Reconciliation of all cash accounts
    • Managing cash balances to ensure proper balances are in place

    • Manage revenue and receivables, including:

    • Input new invoices into accounting software
    • Track outstanding receivables and communicate with customers to ensure payments are made in a timely manner
    • Calculate deferred revenue on a monthly basis for accrual financials

    • Manage accounts payable and expenses, including:

    • Input expenses from credit cards, banks, etc., into accounting software
    • Ensure bills are paid in a timely manner
    • Approve spending for department team members

    • Responsible for ensuring taxes are properly prepared and filed timely, including:

    • Monthly sales and use tax
    • Annual tax provision, in coordination with auditors and tax accountants

    • Responsible for company budgets, including:

    • Helping to prepare Company financial model
    • Tracking company budgets on a monthly basis and communicating status to applicable individuals

    Requirements:

    • 2+ years of post-graduate experience is required
    • BS Degree in Accounting is required; Masters preferred
    • CPA license is preferred
    • Proficiency with Microsoft Excel is required
    • Familiar with accounting software, specifically QuickBooks, is preferred
    • Experience in the SaaS industry is preferred

    Apply Now
  • Customer Success

  • Customer Experience Manager

    Customer Experience Manager

    With more than five million users between our two products - Lucidchart and Lucidpress - our customer support team is a critical part of our success. We are looking for an energetic and customer-focused high-performer to lead our growing team. A successful Customer Experience Manager will organize the day-to-day operations of supporting our customers and lead the team in providing best in-class service, develop and report on operational metrics, and successfully coach and guide team members.

    Responsibilities:

      Coaching

    • Guide our team to foster a fun atmosphere that attracts talent and rewards top performers.
    • Exhibit strong leadership qualities, develop skills in team members, and support the team’s professional growth.
    • Lead team planning, workload forecasting, and model and develop a metrics-driven and results-oriented culture.

    • Customer Focus

    • Collaborate with the team to meet and exceed monthly customer satisfaction goals for NPS, CSAT, etc.
    • Design and implement processes to measure customer feedback objectively and improve service.
    • Obtain feedback from customers and recommend enhancements to our products and services.

    • Scaling

    • Guide our team to design and implement policies and practices to effectively support our customers.
    • Establish training strategy to ensure team members stay up-to-date with product changes, as well as industry best practices.
    • Lead recruiting efforts to add top-notch individuals to the support team as we continue to scale.
    • Lead team to effectively communicate needs with the rest of the organization.

    Requirements:

    • Customer-centric mindset: you place the customer at the center of every problem and design solutions that meet their needs.
    • Exceptional leadership skills: this role requires a proven leader who knows how to motivate, coach and grow employees to maximize their potential.
    • Strong interpersonal skills: our support team is energetic, outgoing and able to balance confidence and resolve with humility and empathy.
    • Experience with web technologies.
    • Bachelor’s degree with strong academic performance and at least 2 years of experience in an operational technical service or customer service role.

    Apply Now
  • Customer Experience Specialist

    Customer Experience Specialist

    We're looking for a smart, energetic, and organized individual to become an integral part of our customer experience efforts and drive satisfaction across our growing user base. You should be a self-starter who can prioritize effectively and stay organized with limited direction and supervision.

    No minimum experience required—this is a great way to get involved in one of Utah's fastest-growing tech companies.

    Responsibilities:

    • Aggregate customer feedback to provide insight and direction into the product strategy and roadmap
    • Collaborate with marketing, strategy, and development teams to resolve customer inquiries and improve products
    • Manage and prioritize duties to ensure timely completion while providing extraordinary customer care
    • Streamline processes and procedures, eliminate inefficiency, and improve processes wherever possible

    Requirements:

    • Talent
    • Bachelor's degree with strong academic performance
    • Excellent written communication skills, since most of our customer interactions occur via email
    • Ability to multitask and prioritize activities
    • Disciplined approach to getting things done

    Apply Now
  • Customer Success Associate

    Customer Success Associate

    Lucid Software is looking for a Customer Success Associate to manage a set of existing customer accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention within your accounts. In this role you will use a mix of mass communication (emails and webinars) and one-on-one engagements in order to help empower your customers to be successful with Lucidchart. You will serve as a primary point of contact for your assigned customers, address questions, help customers identify solutions and improvements, and over time serve as a trusted Lucidchart advisor.



    For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact.



    This important role is part of our Customer Success team and is based at Lucid Software corporate headquarters in South Jordan, UT. Lucid Software is a high growth SaaS company with thousands of customer organizations and millions of users in 160 countries. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry.

    Responsibilities:

    • Perform customer product training ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
    • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
    • Serve as the Lucidchart subject matter expert (SME) providing guidance and addressing challenges
    • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Lucidchart use throughout the account
    • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart
    • Use usage patterns to gain insights, provide guidance and increase customer satisfaction
    • Serve as the primary interface to manage and resolve any critical situations
    • Work closely with the Sales and Product teams to share customer insights that inform additional product and sales opportunities
    • Exceed all performance targets, including maintaining high unit renewal rates

    Requirements:

    • An inherent desire to help people and the proven ability to be a problem solver
    • Bachelor's degree with strong academic performance (3.5+ GPA)
    • 1-3+ years of work experience, preferably in an account management, technical sales, or training capacity
    • Technical aptitude and passion to become a subject matter expert on Lucidchart and its many use cases
    • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users.
    • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment

    Apply Now
  • Design

  • Web Designer

    Web Designer

    We are a rapidly growing tech startup looking for a hybrid Designer/Engineer to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than three million users. We are now looking for a smart, energetic, and organized individual to join the Design team and accelerate our growing marketing efforts. Do you love designing websites and other digital content? And can you code incredible front end experiences? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Required Skills/Attitude

    • Strong understanding of both print and web design principles/trends.
    • Strong understanding of HTML & CSS best practices.
    • Basic knowledge of digital marketing practices (SEO, analytics, etc.).
    • Use deadlines, milestones, and deliverables to effectively anticipate roadblocks and design opportunities.
    • Ability to design under different constraints: Thoroughly and exhaustively contributing to long-term strategic projects while positively contributing to last-minute fixes and short-term solutions - sometimes without all the information present to make comfortable design decisions.
    • Passion for balancing design opportunity with pragmatic business value.
    • Ability to work in an iterative, development environment (JIRA, GitHub, etc.)

    Responsibilities:

    • Design and code digital marketing properties and assets using multiple tools and methods: websites, blogs, landing pages, marketing pages, e-mail templates, etc.
    • Comfortable using a broad set of technology tools: HTML, CSS, LESS compiler, jQuery, PHP, Github, Wordpress, drupal, etc.
    • Understand business opportunities and problems, clearly define design solutions, and provide detailed deliverables within Agile/Scrum system constraints.
    • Develop partnership with marketing and sales teams to understand business needs.
    • Estimation for both design work and coding for given projects and timelines.

    Recommended Experience/Qualifications

    • 2+ years of web design experience.
    • Experience working in an Agile/Scrum environment.
    • Bachelors degree, or equivalent, in design, computer science, digital marketing, or other related degree.
    • Understand Adobe Creative Suite tools.
    • Ability to organize, prioritize, and meet deadlines.

    Apply Now
  • Moab Arch
    Moab Arch
    Lucidpress Launch Party
    Lucidpress Launch Party
    Rooftop BBQ
    Rooftop BBQ
    Engineering Team
    Engineering Team
    Razor in Moab
    Razor in Moab
    Lucidpress Launch
    Lucidpress Launch
    Rafting in Moab
    Rafting in Moab
    Hiking Hidden Peak
    Hiking Hidden Peak
    Business Team
    Business Team

    For more information, please email us
    jobs@lucidchart.com