Let's Show the Tech World What Can Be Done on the Web

Pay and Perks

Competitve pay plus stock options
Health benefits
401(k) with company match
Get the startup experience at a profitable company
Pick your own OS
Ping pong and foosball
Yearly company retreats
Free pizza, rooftop BBQs, and a well-stocked kitchen

Job Listings

Talent and ability to learn are more important than years of experience.

Sales & Marketing

  • Sales Development Rep

    Sales Development Rep

    We are a rapidly growing tech startup looking for Sales Development Reps to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth. We are now looking for smart, energetic, passionate, organized and competitive individuals to join the sales team and accelerate the growth of the company. Do you love technology? Do you enjoy working in a team environment? Do you know how to hustle? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Responsibilities:

    • Become an expert in the features, benefits and application of Lucid Software’s products
    • Provide proactive support to customers and prospects
    • Excellent follow up with prospects
    • Maintain accurate and up-to-date records
    • Achieve sales quotas by qualifying top leads
    • Conduct needs assessment calls with specific prospects
    • Schedule online product demonstrations
    • Strong writing skills and excellent phone manner
    • Confidence and interest in problem solving
    • A passion for exceeding expectations
    • Gather and communicate market intelligence to the company

    Requirements:

    • High energy and track record of excellence
    • Previous successful sales experience OR a strong interest in a selling role
    • Independent, highly motivated, and success driven approach to activities
    • Ability to manage multiple projects and meet deadlines
    • Highly effective problem solving skills and outstanding written and verbal communication skills
    • Passion for working with emerging technologies and an ability to understand new technical concepts
    • Excellent work ethic; this job requires flexibility to meet customer expectations
    • Motivated by closing business and the creation of large commission checks
    • Sales experience a plus (0-2 years)
    • BS/BA degree

    Apply Now
  • Customer Success

  • Customer Experience Manager

    Customer Experience Manager

    With more than five million users between our two products - Lucidchart and Lucidpress - our customer support team is a critical part of our success. We are looking for an energetic and customer-focused high-performer to lead our growing team. A successful Customer Experience Manager will organize the day-to-day operations of supporting our customers and lead the team in providing best in-class service, develop and report on operational metrics, and successfully coach and guide team members.

    Responsibilities:

      Coaching

    • Guide our team to foster a fun atmosphere that attracts talent and rewards top performers.
    • Exhibit strong leadership qualities, develop skills in team members, and support the team’s professional growth.
    • Lead team planning, workload forecasting, and model and develop a metrics-driven and results-oriented culture.

    • Customer Focus

    • Collaborate with the team to meet and exceed monthly customer satisfaction goals for NPS, CSAT, etc.
    • Design and implement processes to measure customer feedback objectively and improve service.
    • Obtain feedback from customers and recommend enhancements to our products and services.

    • Scaling

    • Guide our team to design and implement policies and practices to effectively support our customers.
    • Establish training strategy to ensure team members stay up-to-date with product changes, as well as industry best practices.
    • Lead recruiting efforts to add top-notch individuals to the support team as we continue to scale.
    • Lead team to effectively communicate needs with the rest of the organization.

    Requirements:

    • Customer-centric mindset: you place the customer at the center of every problem and design solutions that meet their needs.
    • Exceptional leadership skills: this role requires a proven leader who knows how to motivate, coach and grow employees to maximize their potential.
    • Strong interpersonal skills: our support team is energetic, outgoing and able to balance confidence and resolve with humility and empathy.
    • Experience with web technologies.
    • Bachelor’s degree with strong academic performance and at least 2 years of experience in an operational technical service or customer service role.

    Apply Now
  • Design

  • Web Designer

    Web Designer

    We are a rapidly growing tech startup looking for a hybrid Designer/Engineer to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than three million users. We are now looking for a smart, energetic, and organized individual to join the Design team and accelerate our growing marketing efforts. Do you love designing websites and other digital content? And can you code incredible front end experiences? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Required Skills/Attitude

    • Strong understanding of both print and web design principles/trends.
    • Strong understanding of HTML & CSS best practices.
    • Basic knowledge of digital marketing practices (SEO, analytics, etc.).
    • Use deadlines, milestones, and deliverables to effectively anticipate roadblocks and design opportunities.
    • Ability to design under different constraints: Thoroughly and exhaustively contributing to long-term strategic projects while positively contributing to last-minute fixes and short-term solutions - sometimes without all the information present to make comfortable design decisions.
    • Passion for balancing design opportunity with pragmatic business value.
    • Ability to work in an iterative, development environment (JIRA, GitHub, etc.)

    Responsibilities:

    • Design and code digital marketing properties and assets using multiple tools and methods: websites, blogs, landing pages, marketing pages, e-mail templates, etc.
    • Comfortable using a broad set of technology tools: HTML, CSS, LESS compiler, jQuery, PHP, Github, Wordpress, drupal, etc.
    • Understand business opportunities and problems, clearly define design solutions, and provide detailed deliverables within Agile/Scrum system constraints.
    • Develop partnership with marketing and sales teams to understand business needs.
    • Estimation for both design work and coding for given projects and timelines.

    Recommended Experience/Qualifications

    • 2+ years of web design experience.
    • Experience working in an Agile/Scrum environment.
    • Bachelors degree, or equivalent, in design, computer science, digital marketing, or other related degree.
    • Understand Adobe Creative Suite tools.
    • Ability to organize, prioritize, and meet deadlines.

    Apply Now
  • Moab Arch
    Moab Arch
    Lucidpress Launch Party
    Lucidpress Launch Party
    Rooftop BBQ
    Rooftop BBQ
    Engineering Team
    Engineering Team
    Razor in Moab
    Razor in Moab
    Lucidpress Launch
    Lucidpress Launch
    Rafting in Moab
    Rafting in Moab
    Hiking Hidden Peak
    Hiking Hidden Peak
    Business Team
    Business Team

    For more information, please email us
    jobs@lucidchart.com