Sales Development Rep
We are a rapidly growing tech startup looking for Sales Development Reps to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth. We are now looking for smart, energetic, passionate, organized and competitive individuals to join the sales team and accelerate the growth of the company. Do you love technology? Do you enjoy working in a team environment? Do you know how to hustle? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.
Become an expert in the features, benefits and application of Lucid Software’s products
Provide proactive support to customers and prospects
Excellent follow up with prospects
Maintain accurate and up-to-date records
Achieve sales quotas by qualifying top leads
Conduct needs assessment calls with specific prospects
Schedule online product demonstrations
Strong writing skills and excellent phone manner
Confidence and interest in problem solving
A passion for exceeding expectations
Gather and communicate market intelligence to the company
High energy and track record of excellence
Previous successful sales experience OR a strong interest in a selling role
Independent, highly motivated, and success driven approach to activities
Ability to manage multiple projects and meet deadlines
Highly effective problem solving skills and outstanding written and verbal communication skills
Passion for working with emerging technologies and an ability to understand new technical concepts
Excellent work ethic; this job requires flexibility to meet customer expectations
Motivated by closing business and the creation of large commission checks
Sales experience a plus (0-2 years)
Customer Experience Manager
With more than five million users between our two products - Lucidchart and Lucidpress - our customer support team is a critical part of our success. We are looking for an energetic and customer-focused high-performer to lead our growing team. A successful Customer Experience Manager will organize the day-to-day operations of supporting our customers and lead the team in providing best in-class service, develop and report on operational metrics, and successfully coach and guide team members.
Guide our team to foster a fun atmosphere that attracts talent and rewards top performers.
Exhibit strong leadership qualities, develop skills in team members, and support the team’s professional growth.
Lead team planning, workload forecasting, and model and develop a metrics-driven and results-oriented culture.
Collaborate with the team to meet and exceed monthly customer satisfaction goals for NPS, CSAT, etc.
Design and implement processes to measure customer feedback objectively and improve service.
Obtain feedback from customers and recommend enhancements to our products and services.
Guide our team to design and implement policies and practices to effectively support our customers.
Establish training strategy to ensure team members stay up-to-date with product changes, as well as industry best practices.
Lead recruiting efforts to add top-notch individuals to the support team as we continue to scale.
Lead team to effectively communicate needs with the rest of the organization.
Customer-centric mindset: you place the customer at the center of every problem and design solutions that meet their needs.
Exceptional leadership skills: this role requires a proven leader who knows how to motivate, coach and grow employees to maximize their potential.
Strong interpersonal skills: our support team is energetic, outgoing and able to balance confidence and resolve with humility and empathy.
Experience with web technologies.
Bachelor’s degree with strong academic performance and at least 2 years of experience in an operational technical service or customer service role.
We are a rapidly growing tech startup looking for a hybrid Designer/Engineer to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than three million users. We are now looking for a smart, energetic, and organized individual to join the Design team and accelerate our growing marketing efforts. Do you love designing websites and other digital content? And can you code incredible front end experiences? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.
Strong understanding of both print and web design principles/trends.
Strong understanding of HTML & CSS best practices.
Basic knowledge of digital marketing practices (SEO, analytics, etc.).
Use deadlines, milestones, and deliverables to effectively anticipate roadblocks and design opportunities.
Ability to design under different constraints: Thoroughly and exhaustively contributing to long-term strategic projects while positively contributing to last-minute fixes and short-term solutions - sometimes without all the information present to make comfortable design decisions.
Passion for balancing design opportunity with pragmatic business value.
Ability to work in an iterative, development environment (JIRA, GitHub, etc.)
Design and code digital marketing properties and assets using multiple tools and methods: websites, blogs, landing pages, marketing pages, e-mail templates, etc.
Comfortable using a broad set of technology tools: HTML, CSS, LESS compiler, jQuery, PHP, Github, Wordpress, drupal, etc.
Understand business opportunities and problems, clearly define design solutions, and provide detailed deliverables within Agile/Scrum system constraints.
Develop partnership with marketing and sales teams to understand business needs.
Estimation for both design work and coding for given projects and timelines.
2+ years of web design experience.
Experience working in an Agile/Scrum environment.
Bachelors degree, or equivalent, in design, computer science, digital marketing, or other related degree.
Understand Adobe Creative Suite tools.
Ability to organize, prioritize, and meet deadlines.
Customer Operations Specialist
We're looking for a smart, energetic, and organized individual to become an integral part of our customer experience efforts and drive satisfaction across our growing user base. You should be a self-starter who can prioritize effectively and stay organized with limited direction and supervision.
No minimum experience required—this is a great way to get involved in one of Utah's fastest-growing tech companies.
Aggregate customer feedback to provide insight and direction into the product strategy and roadmap
Collaborate with marketing, strategy, and development teams to resolve customer inquiries and improve products
Manage and prioritize duties to ensure timely completion while providing extraordinary customer care
Streamline processes and procedures, eliminate inefficiency, and improve processes wherever possible>/li>
Bachelor's degree with strong academic performance
Excellent written communication skills, since most of our customer interactions occur via email
Ability to multitask and prioritize activities
Disciplined approach to getting things done
Account Executive - Small and Medium Business
We are a rapidly growing tech startup looking for an Account Executive to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth.
We are now looking for smart, energetic, passionate, organized and competitive individuals to join the sales team and accelerate the growth of the company. Do you love technology? Do you enjoy working in a team environment? Do you know how to hustle? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.
Prospect relentlessly to build pipeline and build strong personal relationships with prospects
Create reliable forecasts and be completely transparent with management on the pipeline status
Close new business consistently at or above quota level
Invest in colleagues and give coaching and advice when you see an opportunity for improvement
Work to develop and circulate the set of best practices that will be the foundation of this team
Listen to the needs of the market and share insights with product and marketing teams
Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge
Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives
Sales experience a plus (1-3 years)
Experience with software sales
Experience with SaaS opportunities and Salesforce.com platform
Knowledge of software contract terms and conditions with the ability to create fair transactions
Strong negotiation and accurate forecasting skills
Inbound Marketing Manager
We are a rapidly growing tech startup located in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 3 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth with over a million users already.
We are looking for a smart and passionate marketing professional to lead our inbound marketing. Do you love technology? Do you consistently outhustle those around you? Are you analytical and data-driven? Do you have deep expertise in inbound marketing, particularly SEO? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.
Significantly grow website traffic through increased rankings for key search terms, outreach to key influencers, and other methods
Proactively identify key growth opportunities via analytics
Advocate for SEO best practices in all aspects of the business
Lead website optimization to increase registrations and conversions
Own the metrics and results for inbound marketing
3+ years tactical SEO experience
Microsoft Excel mastery
Google Analytics platform mastery
Consistent track record of excellence
Excellent written and verbal communications skills
Working knowledge of HTML/CSS
Experience mentoring and training others
Working knowledge of marketing automation software
Bachelors degree in math, economics, or another analytically rigorous field
You will be in a critical role to support our goal of delivering great CRM value to our group by using Salesforce. You will be the key person involving a full cycle from architect design, development, deployment and administration on Salesforce.com (SFDC). You will work closely with the SFDC user teams to provide long term solutions by leveraging the great features/functions/best-practices with Salesforce.
You must display excellent communication skills including written and oral skills with demonstrated interpersonal and organization abilities. You also must be able to work in a constantly changing, fast paced environment. Flexibility and tolerance is a necessity.
Be the key person to drive the long-term architect design driven by multiple user team needs on a single SFDC instance.
Provide key input for team’s decision to gain the best balance between declarative and programmatic approach.
Capture the fundamental functionality need by aggregating the specific business needs raised from different user groups.
Be the key developer to deliver new features using SFDC technology including workflow, process builder, APEX and Visualforce etc.
Apply SFDC best practices through all phases: initial design, system maintenance, security, data integrity, duplicates, backups, etc.
Recognize key design/implement issues/problems and craft solutions proactively.
Bachelor's degree or equivalent practical experience.
1 year of experience supporting organization(s) with more than 50 active Salesforce users.
Salesforce Developer Certificate (401) or equivalent capability.
Salesforce Advanced Developer Certificate (501) or equivalent capability.
Salesforce Technical Architect Certificate.
Experience developing Salesforce AppExchange.
Strong analytical and troubleshooting capability.