Join a profitable company in the heart of Salt Lake Valley. Our team is fun, talented, and growing fast.

Careers

Sales Development Rep

We are a rapidly growing tech startup looking for Sales Development Reps to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth. We are now looking for smart, energetic, passionate, organized and competitive individuals to join the sales team and accelerate the growth of the company. Do you love technology? Do you enjoy working in a team environment? Do you know how to hustle? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Responsibilities:

    • Become an expert in the features, benefits and application of Lucid Software’s products
    • Provide proactive support to customers and prospects
    • Excellent follow up with prospects
    • Maintain accurate and up-to-date records
    • Achieve sales quotas by qualifying top leads
    • Conduct needs assessment calls with specific prospects
    • Schedule online product demonstrations
    • Strong writing skills and excellent phone manner
    • Confidence and interest in problem solving
    • A passion for exceeding expectations
    • Gather and communicate market intelligence to the company

    Requirements:

    • High energy and track record of excellence
    • Previous successful sales experience OR a strong interest in a selling role
    • Independent, highly motivated, and success driven approach to activities
    • Ability to manage multiple projects and meet deadlines
    • Highly effective problem solving skills and outstanding written and verbal communication skills
    • Passion for working with emerging technologies and an ability to understand new technical concepts
    • Excellent work ethic; this job requires flexibility to meet customer expectations
    • Motivated by closing business and the creation of large commission checks
    • Sales experience a plus (0-2 years)
    • BS/BA degree

    Customer Experience Manager

    With more than five million users between our two products - Lucidchart and Lucidpress - our customer support team is a critical part of our success. We are looking for an energetic and customer-focused high-performer to lead our growing team. A successful Customer Experience Manager will organize the day-to-day operations of supporting our customers and lead the team in providing best in-class service, develop and report on operational metrics, and successfully coach and guide team members.

    Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Responsibilities:

    Coaching

    • Guide our team to foster a fun atmosphere that attracts talent and rewards top performers.
    • Exhibit strong leadership qualities, develop skills in team members, and support the team’s professional growth.
    • Lead team planning, workload forecasting, and model and develop a metrics-driven and results-oriented culture.

    Customer Focus

    • Collaborate with the team to meet and exceed monthly customer satisfaction goals for NPS, CSAT, etc.
    • Design and implement processes to measure customer feedback objectively and improve service.
    • Obtain feedback from customers and recommend enhancements to our products and services.

    Scaling

    • Guide our team to design and implement policies and practices to effectively support our customers.
    • Establish training strategy to ensure team members stay up-to-date with product changes, as well as industry best practices.
    • Lead recruiting efforts to add top-notch individuals to the support team as we continue to scale.
    • Lead team to effectively communicate needs with the rest of the organization.
    • Requirements:

      • Customer-centric mindset: you place the customer at the center of every problem and design solutions that meet their needs.
      • Exceptional leadership skills: this role requires a proven leader who knows how to motivate, coach and grow employees to maximize their potential.
      • Strong interpersonal skills: our support team is energetic, outgoing and able to balance confidence and resolve with humility and empathy.
      • Experience with web technologies.
      • Bachelor’s degree with strong academic performance and at least 2 years of experience in an operational technical service or customer service role.

    Web Designer

    We are a rapidly growing tech startup looking for a hybrid Designer/Engineer to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than three million users. We are now looking for a smart, energetic, and organized individual to join the Design team and accelerate our growing marketing efforts. Do you love designing websites and other digital content? And can you code incredible front end experiences? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Required Skills/Attitude

    • Strong understanding of both print and web design principles/trends.
    • Strong understanding of HTML & CSS best practices.
    • Basic knowledge of digital marketing practices (SEO, analytics, etc.).
    • Use deadlines, milestones, and deliverables to effectively anticipate roadblocks and design opportunities.
    • Ability to design under different constraints: Thoroughly and exhaustively contributing to long-term strategic projects while positively contributing to last-minute fixes and short-term solutions - sometimes without all the information present to make comfortable design decisions.
    • Passion for balancing design opportunity with pragmatic business value.
    • Ability to work in an iterative, development environment (JIRA, GitHub, etc.)

    Responsibilities:

    • Design and code digital marketing properties and assets using multiple tools and methods: websites, blogs, landing pages, marketing pages, e-mail
    • templates, etc.
    • Comfortable using a broad set of technology tools: HTML, CSS, LESS compiler, jQuery, PHP, Github, Wordpress, drupal, etc.
    • Understand business opportunities and problems, clearly define design solutions, and provide detailed deliverables within Agile/Scrum system constraints.
    • Develop partnership with marketing and sales teams to understand business needs.
    • Estimation for both design work and coding for given projects and timelines.

    Recommended Experience/Qualifications

    • 2+ years of web design experience.
    • Experience working in an Agile/Scrum environment.
    • Bachelors degree, or equivalent, in design, computer science, digital marketing, or other related degree.
    • Understand Adobe Creative Suite tools.
    • Ability to organize, prioritize, and meet deadlines.

    Graphic Design Intern

    We are a rapidly growing tech startup located in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 3 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth with over a million users already. We are looking for a Graphic Design Intern to begin helping us during the Spring/Summer of 2016.

    Required Skills/Attitude

    • Strong understanding of both print and web design principles and trends.
    • Basic knowledge of digital marketing practices.
    • Interest in assisting with auditing and organizing brand identity systems.
    • Ability to design under different constraints: Thoroughly and exhaustively contributing to long-term strategic projects while positively contributing to last-minute fixes and short-term solutions—sometimes without all the information present to make comfortable design decisions.
    • Passion for learning and a willingness to see the world through someone else’s point of view.
    • Thoughtful awareness of practical production considerations.

    Responsibilities:

    • Design sales collateral, websites, and digital marketing experiences that improve product value for continued growth and success (20% print design / 80% digital design).
    • Understand business opportunities, clearly define design solutions, and provide detailed deliverables within Agile/Scrum system constraints.
    • Develop partnership with marketing and sales teams to understand business needs.
    • Assist other designers with generation of creative ideas, critique, and production.
    • Support front-end engineers in translating and implementing designs.

    Recommended Experience/Qualifications

    • At least 1 year of design experience.
    • Working towards a bachelor's degree or equivalent in design or marketing.
    • Proficiency in industry-standard design software—especially Adobe Creative Suite.
    • Ability to organize, prioritize, and meet deadlines.

    Customer Operations Specialist

    We're looking for a smart, energetic, and organized individual to become an integral part of our customer experience efforts and drive satisfaction across our growing user base. You should be a self-starter who can prioritize effectively and stay organized with limited direction and supervision. No minimum experience required—this is a great way to get involved in one of Utah's fastest-growing tech companies.

    Responsibilities:

    • Aggregate customer feedback to provide insight and direction into the product strategy and roadmap
    • Collaborate with marketing, strategy, and development teams to resolve customer inquiries and improve products
    • Manage and prioritize duties to ensure timely completion while providing extraordinary customer care
    • Streamline processes and procedures, eliminate inefficiency, and improve processes wherever possible>/li>

    Requirements:

    • Talent
    • Bachelor's degree with strong academic performance
    • Excellent written communication skills, since most of our customer interactions occur via email
    • Ability to multitask and prioritize activities
    • Disciplined approach to getting things done

    Account Executive - Small and Medium Business

    We are a rapidly growing tech startup looking for an Account Executive to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth.

    Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Description

    We are now looking for smart, energetic, passionate, organized and competitive individuals to join the sales team and accelerate the growth of the company. Do you love technology? Do you enjoy working in a team environment? Do you know how to hustle? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Responsibilities

    • Prospect relentlessly to build pipeline and build strong personal relationships with prospects
    • Create reliable forecasts and be completely transparent with management on the pipeline status
    • Close new business consistently at or above quota level
    • Invest in colleagues and give coaching and advice when you see an opportunity for improvement
    • Work to develop and circulate the set of best practices that will be the foundation of this team
    • Listen to the needs of the market and share insights with product and marketing teams
    • Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge
    • Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives

    Basic Qualifications

    • Sales experience a plus (1-3 years)
    • BA/BS degree
    • Preferred Qualifications

    • Experience with software sales
    • Experience with SaaS opportunities and Salesforce.com platform
    • Knowledge of software contract terms and conditions with the ability to create fair transactions
    • Strong negotiation and accurate forecasting skills

    Inbound Marketing and SEO Manager

    We are a rapidly growing tech startup located in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 3 years and now serves more than four million users. Our newest product, Lucidpress, is poised for similar growth with over a million users already. We are looking for a smart and passionate marketing professional to lead our inbound marketing. Do you love technology? Do you consistently outhustle those around you? Are you analytical and data-driven? Do you have deep expertise in inbound marketing, particularly SEO? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Responsibilities

    • Significantly grow website traffic through increased rankings for key search terms, outreach to key influencers, and other methods
    • Proactively identify key growth opportunities via analytics
    • Advocate for SEO best practices in all aspects of the business
    • Lead website optimization to increase registrations and conversions
    • Own the metrics and results for inbound marketing

    Basic Qualifications

    • 3+ years tactical SEO experience
    • Microsoft Excel mastery
    • Google Analytics platform mastery
    • Consistent track record of excellence
    • Excellent written and verbal communications skills
    • BS/BA degree

    Preferred Qualifications

    • Working knowledge of HTML/CSS
    • Experience mentoring and training others
    • Working knowledge of marketing automation software
    • Bachelors degree in math, economics, or another analytically rigorous field

    Salesforce Administrator

    You will be in a critical role to support our goal of delivering great CRM value to our group by using Salesforce. You will be the key person involving a full cycle from architect design, development, deployment and administration on Salesforce.com (SFDC). You will work closely with the SFDC user teams to provide long term solutions by leveraging the great features/functions/best-practices with Salesforce. You must display excellent communication skills including written and oral skills with demonstrated interpersonal and organization abilities. You also must be able to work in a constantly changing, fast paced environment. Flexibility and tolerance is a necessity.

    Responsibilities

    • Be the key person to drive the long-term architect design driven by multiple user team needs on a single SFDC instance.
    • Provide key input for team’s decision to gain the best balance between declarative and programmatic approach.
    • Capture the fundamental functionality need by aggregating the specific business needs raised from different user groups.
    • Be the key developer to deliver new features using SFDC technology including workflow, process builder, APEX and Visualforce etc.
    • Apply SFDC best practices through all phases: initial design, system maintenance, security, data integrity, duplicates, backups, etc. Recognize key design/implement issues/problems and craft solutions proactively.

    Minimum Qualifications

    • Bachelor's degree or equivalent practical experience.
    • 1 year of experience supporting organization(s) with more than 50 active Salesforce users.
    • Salesforce Developer Certificate (401) or equivalent capability.

    Preferred Qualifications

    • Experience developing Salesforce AppExchange.
    • Strong analytical and troubleshooting capability.

    Sales Intern

    We are now looking for smart, energetic, passionate, organized and competitive individuals to join the sales team and accelerate the growth of the company. Do you love technology? Do you enjoy working in a team environment? Do you know how to hustle? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

    Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Responsibilities

    • Become an expert in the features, benefits and application of Lucid Software’s products
    • Excellent follow up with prospects
    • Maintain accurate and up-to-date records
    • Conduct needs assessment calls with specific prospect
    • Schedule online product demonstrations
    • Strong writing skills and excellent phone manner
    • Confidence and interest in problem solving
    • A passion for exceeding expectations
    • Gather and communicate market intelligence to the company

    Minimum Qualifications

    • High energy and track record of excellence
    • Previous successful sales experience OR a strong interest in a selling role
    • Independent, highly motivated, and success driven approach to activities
    • Ability to manage multiple projects and meet deadlines
    • Highly effective problem solving skills and outstanding written and verbal communication skills
    • Passion for working with emerging technologies and an ability to understand new technical concepts
    • Excellent work ethic; this job requires flexibility to meet customer expectations

    Senior Software Engineer

    Lucidpress has attracted almost 2 million users, and we’re looking for a driven Senior Engineer to take our product to the next level. As a Senior Engineer for Lucidpress, you will be lead development of strategic projects to help us achieve our aggressive goals. You will work closely with the Product Manager to define new features and success metrics, and in many cases, you may be driving that process. Your success will rely heavily on your ability to motivate and lead other engineers to deliver significant value to users as quickly as possible. The ideal candidate will demonstrate the ability to quickly develop a plan for implementing new features, the work ethic to execute on it, and the passion to ensure users are benefitting from new features as expected. Excellent written and verbal communication skills, along with the ability to translate technical capabilities into customer benefits, are crucial in this role.

    Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Requirements

    • 3+ years experience
    • Experience leading projects with minimal direction
    • Demonstrated interest in user experience and customer success
    • Excellent written & verbal communication skills
    • Prior colleagues would describe you as passionate, hard-working, fun to be around, and someone who takes initiative

    Recommended Experience

    • Has built large products or applications, SaaS applications a bonus
    • Proficiency in JavaScript
    • Experience with CSS/HTML/DOM manipulation
    • Experience with Scala or Java
    • Understanding of MySQL or other relational database
    • Experience building scalable systems
    • Experience leading teams

    Backend Software Engineer

    At Lucid Software, we build killer graphical web applications that require highly available, secure, and scalable backend services. Lucidchart and Lucidpress run with various decoupled services in a Linux environment using Scala, Play, AWS, and MySQL. Your responsibilities would include enhancing existing services, building new services, integrating with 3rd party applications and ensuring optimal, reliable services for our users.

    Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

  • INNOVATION in everything we do.
  • PASSION & EXCELLENCE in every area.
  • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
  • TEAMWORK over ego.

  • Requirements

    • Talent
  • Recommended Experience

    • Have built large products/applications
    • Experience with Scala or Java
    • Understanding of MySQL or other relational database
    • Experience with cloud computing platforms (AWS)
    • Experience building scalable systems
    • Expertise in some area of CS (graphics, security, distributed computing, machine learning, HCI, etc.
    • High GPA
    • QA Specialist

      At Lucid Software, we need a QA Specialist to help us complete major releases to our product line. This individual will work with the product development team and perform manual testing to ensure high-quality production releases.

      Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

    • INNOVATION in everything we do.
    • PASSION & EXCELLENCE in every area.
    • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
    • TEAMWORK over ego.

    • Responsibilities

      • Perform black box testing to test new features and verify bug fixes
      • Create, organize, and execute a comprehensive suite of manual tests for web and mobile applications
      • Analyze how consumers will interact with our software and create relevant use case scenarios
      • Collaborate with product management and the development team on the design and specifications of new features

      Requirements

      • Talent
      • Ability to be organized and detail-oriented
    • Recommended Experience

      • 3.7+ GPA
      • Genuine enjoyment of software quality assurance work
      • Ability to work well with others
      • Desire to be on a highly productive, fast-paced team
      • Experience with web application testing
      • Experience with development and execution of test suites
      • Web Application Developer

        We build graphical web applications that push the boundaries of what's possible in the browser. Lucidchart and Lucidpress are powerful HTML5/JavaScript applications that use innovative technologies such as Google Closure Library, LESS CSS, and many Google APIs including Google Apps Script, Hangouts, and Drive. Come help us build our core intellectual property for complex graphical experiences on the web that are superior to desktop apps.

        Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

      • INNOVATION in everything we do.
      • PASSION & EXCELLENCE in every area.
      • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
      • TEAMWORK over ego.

      • Requirements

        • Talent

        Recommended Experience

        • Have built large products/applications
        • Proficiency in JavaScript
        • Experience with CSS/HTML/DOM manipulation
        • Experience scaling large web applications
        • Expertise in some area of CS (graphics, security, distributed computing, machine learning, HCI, etc.)
        • Great GPA

        Business Analysis Manager

        The business analysis manager will analyze AB test results, support product development, and extract new growth ideas from existing data, and champion our data driven culture. This individual must be passionate about data analysis and have a high level of intellectual curiosity. This is an exciting role with a huge potential to deliver business value and growth. Because data lies at the heart of everything we do at Lucid, it is critical that candidates for this role have leadership abilities that enable them to work easily with cross-functional groups. Additionally, success in this position will require that the candidate be self-motivated and driven for results.

        Candidate will be responsible for:

        • Tracking, analyzing and providing conclusions on AB experiments
        • Supporting product team epics with data analysis and insights
        • Combing existing data for new opportunities for business growth and optimization
        • Contributing to the Growth Team’s idea generation and implementation
        • Owning data quality and improving adoption of analysis techniques

        Recommended skills/experience

        • Excellent Excel and data analysis skillset
        • Experience with 3rd party data analytics tools: Google Analytics, KissMetrics, Hubspot
        • Tech background, programming experience a plus
        • 3-5 Years of data analysis experience
        • Solid understanding of statistical methods and AB experimentation
        • Bachelors degree required, Masters degree a plus

        Business Analyst

        The business analyst is part of our Growth Team at our headquarters in South Jordan, Utah. Individuals in this role will analyze AB test results, support product development, and extract new growth ideas from existing data, and champion our data driven culture. This individual must be passionate about data analysis and have a high level of intellectual curiosity. It is critical that candidates for this role are self-motivated and driven for results.

        The business analyst will analyze AB test results, support product development, and extract new growth ideas from existing data, and champion our data driven culture. This individual must be passionate about data analysis and have a high level of intellectual curiosity. This is an exciting role with a huge potential to deliver business value and growth. Because data lies at the heart of everything we do at Lucid, it is critical that candidates for this role have leadership abilities that enable them to work easily with cross-functional groups. Additionally, success in this position will require that the candidate be self-motivated and driven for results.

        Candidate will be responsible for:

        • Tracking, analyzing and providing conclusions on AB experiments
        • Supporting product team epics with data analysis and insights
        • Combing existing data for new opportunities for business growth and optimization
        • Contributing to the Growth Team’s idea generation and implementation
        • Owning data quality and improving adoption of analysis techniques

        Recommended skills/experience

        • Excellent Excel and data analysis skillset
        • Experience with 3rd party data analytics tools: Google Analytics, KissMetrics, Hubspot
        • Tech background, programming experience a plus
        • 3-5 Years of data analysis experience
        • Solid understanding of statistical methods and AB experimentation
        • Bachelors degree required, Masters degree a plus

        People Operations Manager

        At Lucid Software we are solving the toughest problems in technology while working with the best people anywhere. Lucidchart, our flagship product, is revolutionizing the way people generate and record ideas, and collaborate with others to work more effectively. Our second product Lucidpress empowers people and businesses to create beautiful documents without needing a design background. We have over 5 million users worldwide, and are growing rapidly. We would not be where we are without the amazing people who make up Lucid, and we are looking for an exceptional individual to lead our people operations and ensure that our amazing employees are well taken care of.

        As our first People Operations professional, you will help craft the people strategy for our company, develop and build out people programs and processes, and consult with the management team on business issues. The right person will thrive in a collaborative, “all-hands-on-deck” environment and loves thinking about and developing people.

        Who you are:

        • Natural leader. You build relationships quickly. People look to you for direction and feel supported by you.
        • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
        • Naturally curious. You're innovative, extremely creative and constantly looking for ways to improve upon things.
        • Obsessive about all things related to People Operations. You are self-aware and well-spoken on the phone, video conferences, email and in-person. You’re respectful of the culture we’ve built and the work put in to get us this far.
        • Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited about your part in our growth.
        • Motivated. You understand the impact of a highly satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues.
        • A utility player. You're willing to help out wherever needed.

        What you'll do:

        • Be knowledgeable about our business
        • Develop, organize and improve upon HR processes and procedures, including company benefit programs and wellness programs
        • Manage hiring and recruiting efforts
        • Identify learning and development needs and coach management in efforts to align human resources with strategic business priorities and the implementation of organizational change
        • Assist in the administration of annual employee performance reviews

        Required skills/experience:

        • Talent
        • Bachelor's degree in related field with strong academic performance (3.5 GPA or above)
        • 3-5 years of general HR experience
        • Tenacity and ability to build from scratch are imperative
        • Significant experience in all facets of Human Resources- performance management, talent assessment, learning and development, organizational design and employee relations

        Pay

        • Competitive, salaried position
        • Includes stock options

        Perks

        • Ground floor opportunity -- come shape the strategic direction of the company.
        • Work with some of the most talented people you’ll meet in your professional career
        • The rare opportunity to change the world such that everyone around you is using the product you built.
        • Sharp, motivated co-workers in a fun office environment.

        Benefits

        • Health benefits
        • Long-term disability
        • 401(k) with company match

        DevOps Engineer

        At Lucid Software, we build killer graphical web applications that require highly available, secure, and scalable services. Lucidchart and Lucidpress run with various decoupled services in a Linux environment using Scala, Play, AWS, and MySQL. Your responsibilities would include maintaining existing services, automating deployment, monitoring existing services, implementing new services, integrating with 3rd party applications, internal IT support, participate in a 24/7 on-call rotation, and ensuring optimal, reliable services for our users.

        Requirements:

        • Talent
        • Think that learning new technologies is fun.
        • Very familiar with Linux, Windows, or Mac OS.
        • Some knowledge of Linux administration.
        • Desire to be promoted.
        • Experience with at least one scripting/programming language.

        Recommended Experience:

        • Ubuntu
        • Managing MySQL or other databases
        • AWS cloud or other virtualization tools
        • Networking
        • Firewall configuration
        • Using git or other revision control software

        Product Support Specialist

        Description

        Lucid Software’s Customer Operations team helps the countless users who rely on Lucidchart and Lucidpress understand how to use our products, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. We represent the voice of the customer and work closely with cross-functional partners across Lucid to make our products and processes better. We're looking for people with a passion for helping users get the most out of Lucid products. If this sounds like you, join us!

        Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

      • INNOVATION in everything we do.
      • PASSION & EXCELLENCE in every area.
      • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
      • TEAMWORK over ego.

      • As a Product Support Specialist, you'll help launch Lucid's newest cutting edge products and features and have the opportunity to impact how we help thousands of people around the world through our help centers, online communities, and phone and email support. You will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You own the relationships between Lucid Software products and users. You are the expert on building dynamic, high quality online communities and user engagement. You cultivate relationships with some of our most active users. You are well-versed in online community trends, technology, and strategies and are comfortable representing Lucid publicly. You will help us on our quest to expand into social media. You will write about complex things in a simple way and can balance business and user needs. You’ll work cross-functionally to develop customer support content based on user feedback, analytics, product requirements, and UX best practices. You’ll write our help center content, come up with innovative ways to educate customers, and help millions of people around the world get the most out of Lucid products.

        Responsibilities

        • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings.
        • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflow and proactively identifying consumer needs.
        • Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
        • Develop and maintain product expertise and work closely with other support and product team members to resolve user issues.
        • Write compelling, clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
        • Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users’ questions/feedback receive quality, timely answers.

        Minimum Qualifications

        • Bachelor's degree or equivalent practical experience.
        • Knowledge of Lucid technology, the Internet and social media.
        • Strong people skills to build relationships with our current and potential users.
        • Ability to translate complex technical ideas into simple, easy to understand content.
        • The ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
        • Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities in a fast-paced environment with evolving priorities.
        • Excellent project manager and self-starter, with the ability to work independently across multiple concurrent initiatives.

        Preferred Qualifications

        • Experience working in technology, education, support operations, and/or consulting.
        • Experience in basic HTML, CSS, Javascript and CMS skills.
        • A strong understanding of user experience principles, and using rich media and social media for user-focused communications.
        • Technical aptitude and troubleshooting skills to identify and effectively escalate product bugs.

        Chief of Staff

        Description

        We are a rapidly growing tech startup looking for an exceptional Chief of Staff to support the efforts of our CEO and CRO (Chief Revenue Officer). This role will dive deep into the daily operations, tackle strategic initiatives, provide data and insights for key decisions, and more. Like every role at Lucid, it will ultimately be what you make of it.

        Are you exceptionally well-organized? Do you enjoy diving into the details of data and processes to discover insights? Can you comfortably operate in ambiguity and with little direction? Would your colleagues describe you as smart, driven and passionate? Are you looking for an accelerated startup and operational experience? If so, let’s chat.

        Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

      • INNOVATION in everything we do.
      • PASSION & EXCELLENCE in every area.
      • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
      • TEAMWORK over ego.

      • Main Job Tasks and Responsibilities:

        • Leading strategic initiatives that may not have a home within any single function
        • Driving forward other key projects that are highly important to the executive team
        • Coordinating communication across functions and with executive team
        • Developing processes that help scale the organization
        • Creating dashboards and developing analyses to support key decisions
        • Maintaining a pulse on the company and core operations
        • Preparing Board / investor materials and communications

        Requirements

        • BS/BA degree with impressive track record of success
        • 2-4 years of experience in consulting, corporate tech, venture or startup
        • Relentless work ethic
        • Intellectual horsepower and curiosity
        • Highly analytical with significant experience in Excel
        • Outstanding written and verbal communication skills

        Junior Accountant

        Description

        We are a rapidly growing tech startup looking for an Junior Accountant to join us at our headquarters in South Jordan, Utah. Our flagship product, Lucidchart, has experienced tremendous growth over the last 2 years and now serves more than five million users. Our newest product, Lucidpress, is poised for similar growth. We are now looking for a smart, energetic, passionate and organized individual to join the team and support the accelerated growth of the company by assisting the sales and accounting teams through this role. Do you love technology? Do you enjoy working in a team environment? Then you’re probably the perfect person to join our team and contribute to the success of Lucid Software.

        Lucid is led by CEO Karl Sun, who graduated first in his class at MIT in CS/EE. Karl went on to be a top Google executive for many years, including opening Google's office and leading business development in China. The development team is led by Ben Dilts, who founded Lucidchart after building another web-based startup from concept to the front page of the Wall Street Journal to profitability. Lucidchart is funded by prominent angel investors and seed funds, including Google Ventures, 500 Startups, K9 Ventures, Kickstart Seed Fund, Mort Meyerson, and numerous Silicon Valley tech founders and executives.

        Main Job Tasks and Responsibilities:

        Support the accounting/finance team through the following:

        • Manage accounts receivable and cash collection, including processing credit card payments.
        • Manage and develop key reports relating to accounts receivable
        • Keep track and process accounts and incoming payments in compliance with financial policies and procedures
        • Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data
        • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
        • Verify discrepancies by and resolve clients’ billing issues
        • Develop a recovery system and initiate collection efforts and facilitate swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts
        • Generate financial statements and reports detailing accounts receivable status
        • Provide proactive support to sales team and the company’s Accounting and Finance Manager
        • Assist the Accounting and Finance Manager with month-end closing and general bookkeeping

        Support the sales team through the following:

        • Managing corporate/enterprise accounts including initial setup and maintaining accurate and up-to-date account information
        • Generate and send out invoices to new and existing customers

        Requirements

        • Knowledge of Accounts Receivable
        • Knowledge of general accounting principals
        • Knowledge of general bookkeeping procedures
        • Confidence and interest in problem solving
        • A passion for exceeding expectations
        • High energy and track record of excellence
        • Independent, highly motivated, and success driven approach to activities
        • Ability to manage multiple projects and meet deadlines
        • Highly effective problem solving skills and outstanding written and verbal communication skills
        • Passion for working with emerging technologies and an ability to understand new technical concepts
        • Excellent work ethic
        • Experience with Microsoft Excel
        • BS/BA degree required, finance/accounting degree a plus

        Talent Acquisition Specialist

        Description

        Do you have a gift for reading people? Have you been told you have a strong intuition? If so you might be just the individual we’re seeking for our Talent Acquisition Specialist position here at Lucid Software. The main responsibilities of this role include defining hiring needs with managers, organizing and running all recruitment activities from university events, screening candidates, managing hiring pipeline, other outbound search activities. We're growing, and we're looking for a recruiter who can support and grow our team of talented, world-class innovators who are passionate about creating cutting-edge technology. Use your energy and enthusiasm to help us hire the brightest and most driven for our ever-growing team. Must have experience in recruiting for high-tech companies employing software engineers and software sales people. Must be organized and detail-oriented and have strong communication skills.

        Main Job Tasks and Responsibilities:

        • Partner with managers to forecast and plan key staffing initiatives for resourcing the evolving needs of our company and identify, attract, and retain the best talent in our organization.
        • Develop and implement strategic initiatives for recruiting diverse talent across multiple functions within the organization.
        • Manage the full cycle staffing process to meet the various resourcing goals across all levels and multiple departments.
        • Create and implement a recruiting plan to attract passive jobseekers. Design creative staffing initiatives that align with the company's purpose and core values.
        • Cultivate and nurture relationships with internal management staff and external networks to provide the talent we need to contribute to the growth of the company.
        • Partner with managers and interviewing teams to ensure job descriptions are completed for each role within the organization, that job requirements are clearly defined, and that interviewing teams are trained and have clarity on their roles within the interviewing process.
        • Track and record key metrics designed to measure and predict staffing activity.
        • Continue to streamline the recruiting process for increasing efficiencies through regular follow-up and communication with hiring managers and potential candidates.
        • Participate in community- and industry-related networking events to build the reputation of Lucid Software.
        • Maintain the career page of the company website.
        • Assist in development of new hire and on-boarding processes.
        • Other employee experience related duties as assigned by the Head of People Operations.

        Requirements

        • 3+ years experience in staffing/ recruiting. Strong capabilities in staffing all levels of an organization from entry-level to C-suite. Recruiting for high-tech industries is strongly preferred.
        • Excellent interpersonal and communication skills.
        • Clear understanding and experience in the full staffing lifecycle.
        • Strategic outlook for long-term hiring and retaining key talent.
        • Strong vendor management capabilities regarding coordination with staffing firms and job boards.
        • Proficiency with MS Office suite, including Word and Excel.
        • Experience with JobVite a plus.
        • Knowledge of and experience in HR programs and practices is preferred.
        • Can easily thrive working in fast-paced, sometimes chaotic environment.
        • Experience growing a company in team size and complexity.
        • Detail-oriented, organized and a good team player.
        • Bias towards finding solutions vs. shutting down ideas.
        • Can relate to Lucid Software's products and culture.
        • Is driven to meet Lucid Software’s Core Values of Innovation, Passion & Excellence, Empowerment & Initiative, and Teamwork over ego.

        Customer Success Associate

        Description

        Lucid Software is looking for a Customer Success Associate to manage a set of existing and new customer accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention within your accounts. In this role you will use a mix of mass communication (emails and webinars) and one-on-one engagements in order to help empower your customers to be successful with Lucidchart.

        You will serve as a primary point of contact for your assigned customers, address questions, help customers identify solutions and improvements, and over time serve as a trusted Lucidchart advisor.

        For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. This important role is part of our Customer Success team and is based at Lucid Software corporate headquarters in South Jordan, UT. Lucid Software is a high growth SaaS company with thousands of customer organizations and millions of users in 160 countries. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry.

        Our primary goal is to fulfill our purpose of solving hard problems in technology together with exceptional people. And we hold true to our core values of:

      • INNOVATION in everything we do.
      • PASSION & EXCELLENCE in every area.
      • Providing individual EMPOWERMENT, INITIATIVE, and OWNERSHIP.
      • TEAMWORK over ego.

      • Job responsibilities include:

        • Perform customer product training ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
        • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
        • Serve as the Lucidchart subject matter expert (SME) providing guidance and addressing challenges
        • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Lucidchart use throughout the account
        • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart
        • Use usage patterns to gain insights, provide guidance and increase customer satisfaction
        • Serve as the primary interface to manage and resolve any critical situations
        • Work closely with the Sales and Product teams to share customer insights that inform additional product and sales opportunities
        • Exceed all performance targets, including maintaining high account renewal rates

        Requirements

        • An inherent desire to help people and the proven ability to be a problem solver
        • Bachelor's degree with strong academic performance (3.5+ GPA)
        • 1-3+ years of work experience, preferably in an account management, technical sales, or training capacity
        • Technical aptitude and passion to become a subject matter expert on Lucidchart and its many use cases
        • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users.
        • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment

        Pay & Perks

        Competitive pay + stock options
        Health Benefits
        Get the start-up experience at a profitable company
        401(k) with company match
        Ping pong & foosball
        Pick your own OS
        Yearly company retreats
        Free pizza, rooftop BBQs, and a well-stocked kitchen